Privacy Policy

Last updated: May 21, 2026

Introduction

novae-flare ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

Information We Collect

Information You Provide

When you book a service or contact us, we collect:

• Name and contact details (email address)
• Property information (address, garden size)
• Service preferences and requirements
• Any additional information you provide in correspondence

Automatically Collected Information

We automatically collect certain information when you visit our website:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use your personal information to:

• Process and fulfill service bookings
• Communicate with you about your garden care requirements
• Send appointment confirmations and service updates
• Improve our website and services
• Respond to your inquiries and requests
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Contract performance: To provide the services you've requested
• Legitimate interests: To operate and improve our business
• Legal compliance: To meet regulatory requirements
• Consent: Where you've provided explicit consent (e.g., marketing communications)

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers who assist in business operations (email hosting, website analytics)
• Professional advisors (legal, accounting)
• Law enforcement or regulatory bodies when legally required

Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services to you
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements

Typically, we retain customer data for 7 years after the last service provision, unless a longer retention period is required by law.

Your Rights

Under UK data protection law, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Objection: Object to certain types of processing
• Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at [email protected]

Cookies

We use cookies to enhance your browsing experience. See our Cookies Policy for detailed information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or our data practices, contact:

novae-flare
42 Meadowbrook Lane
Altrincham, Cheshire WA14 3PR
United Kingdom
Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk