Terms of Use

Last updated: May 21, 2026

Agreement to Terms

By accessing and using the novae-flare website (novae-flare.com), you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

Services

novae-flare provides professional garden care services throughout the United Kingdom. Our services include but are not limited to:

• Lawn restoration and maintenance
• Seasonal planting and garden design
• Hedge sculpting and tree care
• Comprehensive garden makeovers
• Ongoing maintenance programmes
• Pest and disease management

Service Bookings

Booking Process

When you submit a service booking through our website:

• Your booking request is not automatically confirmed
• We will review your request and respond within 48 business hours
• A binding contract is formed only when we confirm your booking in writing
• We reserve the right to decline bookings at our discretion

Assessments

Most services require an initial property assessment. During this assessment:

• We evaluate your garden's specific conditions and requirements
• We provide a detailed quote and service plan
• You are under no obligation to proceed after the assessment
• Assessments are provided free of charge within our service area

Pricing

Prices displayed on our website are indicative and subject to confirmation after assessment. Final pricing may vary based on:

• Actual property size and condition
• Specific requirements and complexity
• Access limitations or special circumstances
• Seasonal factors affecting service delivery

All prices are in British Pounds (GBP) and include VAT where applicable.

Payment Terms

• Payment terms will be specified in your service agreement
• For one-off services, payment is typically due upon completion
• Monthly maintenance programmes are billed in advance
• We accept bank transfer, credit/debit cards, and other methods as specified
• Late payments may incur additional charges as outlined in your agreement

Cancellations and Rescheduling

By You

• You may cancel or reschedule appointments with at least 48 hours notice
• Cancellations with less than 48 hours notice may incur a cancellation fee
• For ongoing contracts, cancellation terms are specified in your service agreement

By Us

• We may reschedule services due to weather conditions or operational requirements
• We will provide reasonable notice and work with you to find alternative dates
• In case of cancellation by us, no fees will be charged

Property Access

You are responsible for providing:

• Safe access to all areas requiring service
• Information about hazards, underground utilities, or special considerations
• Access to water and electricity if required for services
• Removal or securing of pets during service delivery

We reserve the right to suspend work if safe access cannot be maintained.

Limitation of Liability

Service Outcomes

While we strive for excellent results, garden care outcomes depend on factors beyond our control, including:

• Weather conditions and seasonal variations
• Soil quality and existing plant health
• Pest and disease factors
• Environmental factors

We do not guarantee specific outcomes but commit to delivering services professionally and competently.

Liability Limits

To the fullest extent permitted by law:

• Our liability is limited to the value of the specific service provided
• We are not liable for indirect, consequential, or incidental damages
• We maintain appropriate professional liability insurance
• Claims must be reported within 30 days of service completion

Intellectual Property

All content on this website, including text, images, graphics, logos, and design elements, is the property of novae-flare or its content suppliers and is protected by UK and international copyright laws.

You may not:

• Reproduce, distribute, or display our content without permission
• Use our branding or materials for commercial purposes
• Modify or create derivative works from our content

User Conduct

When using our website, you agree not to:

• Provide false or misleading information
• Interfere with website functionality or security
• Attempt unauthorized access to our systems
• Use automated systems to access the website excessively
• Engage in any unlawful or harmful activities

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for:

• The content or practices of linked websites
• Products or services offered by third parties
• Privacy policies of external sites

Links are provided for convenience and do not constitute endorsement.

Disclaimer of Warranties

Our website and services are provided "as is" without warranties of any kind, either express or implied, including but not limited to:

• Accuracy or completeness of information
• Uninterrupted or error-free website operation
• Freedom from viruses or harmful components

Indemnification

You agree to indemnify and hold harmless novae-flare, its employees, and agents from claims arising from:

• Your breach of these Terms of Use
• Your violation of any law or third-party rights
• Your use of our website or services

Force Majeure

We are not liable for failure to perform services due to circumstances beyond our reasonable control, including:

• Natural disasters or severe weather
• Government actions or restrictions
• Labor disputes or supply shortages
• Pandemics or public health emergencies

Dispute Resolution

Informal Resolution

If you have a concern about our services, please contact us at [email protected]. We will make reasonable efforts to resolve disputes informally.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.

Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective when posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the modified terms.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and novae-flare regarding use of our website and services.

Contact Information

For questions about these Terms of Use, please contact:

novae-flare
42 Meadowbrook Lane
Altrincham, Cheshire WA14 3PR
United Kingdom
Email: [email protected]

Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.